FAQs

We have answered some of our frequently asked questions about our therapy services below but if you require further information, please don’t hesitate to get in touch.

I want therapy, how do I get started?

Please complete our self-referral form. If we feel one of our practitioners is well placed to work with you, we will offer you an initial assessment, where you and your practitioner will work together to explore the nature of your difficulties, confidentially and without judgment. Typically, assessment appointments are arranged for 50 or 90 minutes, to ensure enough time to establish a shared understanding of your difficulties and a plan for your therapy. Depending on your goals, at the start of your therapy you may wish to set a fixed number of sessions or enter into a more open-ended agreement. Therapy sessions are usually offered on a weekly or fortnightly basis and are 50 minutes in length. More information about the types of difficulties we usually work with and the therapeutic models we draw from can be found here.

What if I’m not sure whether therapy is right for me?

Maybe you’ve had talking therapy before and not found it helpful? Or perhaps this is the first time you’ve thought about accessing professional support for your psychological wellbeing? We know it can feel like a huge step reaching out and it’s understandable that you may have questions about whether this is right for you. That’s why at Cooley Psychology we ensure that your initial assessment appointment offers time for you to ask questions and explore whether the suggested therapy approach, and your practitioner, are right for you. You can attend an initial assessment appointment with no obligation to return for continuing therapy. Should you choose not to proceed, we will help signpost you to a more suitable service and can provide an assessment report or letter of recomendation for any onward referrals.

What sort of difficulties do you work with?

As part of their extensive training and experience, our practitioners have expertise in working with individuals across the lifespan, as well as offering support and advice to couples and families. They have worked with people to help them process a broad range difficult life experiences and psychological difficulties. Examples are listed below, but please note this is not an exhaustive list and we welcome other enquiries:

  • Anxiety including health anxiety, obsessive-compulsive disorder, phobias, social anxiety, panic attacks, generalised anxiety disorder
  • Depression, low mood, sadness
  • Work-related stress 
  • Trauma or post-traumatic stress as a result of life events, including accidents, physical health and abuse
  • Perinatal mental health including birth trauma, postnatal depression, bonding and attachment, birth phobia, loss, abortion, infertility
  • Grief, bereavement and loss
  • Emotional adjustment to acute and chronic physical health conditions
  • Self-harm
  • Couples therapy and relationship difficulties, including affairs, betrayals, issues around intimacy and sex, separations and divorce
  • Confidence and self-esteem
  • Difficulties in managing emotions
  • Relational difficulties, sometimes diagnosed as ‘personality disorders’
  • Anger
  • Barriers to exercise and weight management
  • Neurodiversity
  • Performance at work or in sport
What type of therapy will I be offered?

Our practitioners will offer you a full assessment where you will work together to explore the nature of your difficulties and agree an appropriate plan for therapy. Our practitioners have a wealth of training and experience delivering multiple models of psychotherapy, which means they will provide an integrative, evidence-based and clinically-informed intervention that is tailored for you.

Are team of practitioners are informed by the following theories and psychotherapy models:

  • Acceptance and Commitment Therapy (ACT)
  • Cognitive Analytic Therapy (CAT)
  • Cognitive Behavioural Therapy (CBT)
  • Compassion-focussed Therapy (CFT)
  • Ecotherapy
  • Eye Movement Desensitisation and Reprocessing (EMDR)
  • Mindfulness
  • Psychodynamic
  • Solution-focussed therapy 
What if I’m on a waiting list for psychological support provided by a local NHS service?

It’s usually advised that you only receive talking therapy from one professional at any given time, as not all psychotherapy approaches are compatable when offered simultaneously. However, we understand that NHS waiting lists for therapy can be long and that support may be constrained to specific models or a fixed number of sessions. Our practitioners are happy to work with you whilst you wait to access your local NHS service and, with your consent, can provide a report for you to share with your next health care professional.

Can Cooley Psychology prescribe medication as well as offering talking therapy?

Whilst understanding the impact of medication is a key part of their training, our practitioners do not prescribe medication themselves. If you or your practitioner feel that medication may be a helpful addition or alternative to talking therapy, you will be advised to seek support from your GP in the first instance. With your consent, your practitioner can provide a supporting letter.

What are your fees and how can I fund appointments with Cooley Psychology?

If you are a self-funding client, please get in touch with us to enquire about fees. Fees differ depending on your recommended practitioner, although fees are typically £100 per 50 minute appointment.

We are also a recognised healthcare provider for major insurance companies, including AXA, Aviva and Vitality Health. If your insurance provider is not listed here, please get in touch and we may be able to arrange registration. 

What is your policy regarding confidentiality?

Our practitioners are regulated and informed by the Health Care Professions Council (HCPC), The British Psychological Society (BPS), GDPR and the information commissioner’s office (ICO). We are legally bound by a code of ethics to treat your information with the strictest confidence. Inline with our professional duties, your information may be shared with another party only in exceptional circumstances – these include when there are significant concerns regarding your safety, or that of someone else. In these instances, your practitioner will aim to inform you of any action they may need to take. Please see our privacy policy for further information.

Do you provide letters and reports?

Letters to confirm your attendance can be provided free of charge. If you would like your practitioner to write a summary of, or full report pertaining to your assessment and/or therapy, please speak with your practitioner regarding details and fees.

What if I’m unhappy with the service I receive?

In the first instance, and where possible, we would encourage you to share any issues with your practitioner, as soon as they arise. Our practitioners always value your feedback and will welcome the opportunity to work through any difficulties. If you wish to raise a complaint, and feel unable to share this with your practitioner directly, please contact our administration team at contact@cooleypsychology.co.uk and we will endeavour to resolve the problem. If we are unable to resolve the complaint to your satisfaction, you can contact our professional governing body at https://www.hcpc-uk.org/.